Website Information

All dimensions given on the website are approximate. Information contained on our site is updated and monitored on a regular basis.

We have tried to keep our terms and conditions as easy to understand as possible without recourse to legalese jargon.

There are two main sections, the first section has information about of terms and conditions of sale, the second section has terms and conditions for the use of our websites.

If you cannot understand anything here or feel it is unclear then please do contact us.

“Us” and “We” means The Reclaimed Company and any website owned by The Reclaimed Company.

“You” means the viewer of one of our websites and/or a customer of The Reclaimed Company (a customer is is someone who has placed an order with us directly or through a website owned by us).

Where The Reclaimed Company own a website this will be clearly visible on the about us page of the website.

Contacting us means emailing us, phoning us, or writing us a letter to the address below.

We generally prefer email as it is fast and we then have a clear record of the communication.

Here we give you information about cancelling an order, faulty goods, damages, incorrect parts being sent out, items not in stock, items lost in transit, refunds, restocking charges (there are none), how to pay for your order, delivery of your order, and discuss the fact that information on our website may not be correct (although we obviously try to keep it up to date).

The Reclaimed Company contact information :

Website : www.shop.thereclaimedcompany.co.uk
Email : sales@thereclaimedcompany.co.uk
Telephone : 01904 289846
Warehouse Address : The Reclaimed Company, Sutton Road, Wigginton, York YO32 2RB

‘The Reclaimed Company’ is a trading name of York Reclaimed Slate Company Limited.

Company Number: 06759679

VAT registered Number: 944 307328

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• When you order with us you agree to our terms and conditions
• When you place an order with us you are agreeing to our terms and conditions which are detailed below.

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Faulty/defective goods

The Reclaimed Company specialise in reclaimed or salvaged building and roofing materials. By their nature, the good sold are reclaimed and are not subject to a guarantee from either us or the manufacturer.

We aim, where practicable, to sort all goods before delivery to the best of our ability. However, due to their reclaimed nature differences in size, colour and texture are often apparent.

We cannot be held accountable for such differences and will not accept returns on such goods.

Please contact us  first if you receive faulty goods – we will not pay for replacement parts or repair services arranged without our consent.

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Returns Policy

Due to the nature of the goods that we sell we cannot accept returns once the goods have been delivered and offloaded.

The opportunity to inspect the goods either in person or by photographs, sent via e mail or displayed on our website will, in most cases, be offered before goods are dispatched.

Should you have a surplus of goods upon completion of a specified project we cannot accept returns for such. It is the responsibility of the customer, or their contractor, to ensure that an accurate representation of required quantities is presented to us at point of sale.

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Damage in transit to you

When you receive your order it is necessary that you check the goods when they arrive. Once they have been unloaded, remove sufficient packaging to allow you to check the goods thoroughly before you sign for them. If you find any damage please sign for it as ‘damaged’. If you are not given sufficient time to make that check then refuse the delivery. Signing it ‘unchecked’ is not sufficient. If anything is damaged please let us know as soon as possible.

You have up to 3 days from receiving the order to let us know if something was damaged. Within that 3 day period we will replace or repair free of charge any items that were damaged as long as they were signed for as ‘damaged’.

Please contact us  first if you receive damaged goods – we will not pay for replacement parts or repair services arranged without our consent.

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Incorrect parts sent or specified

If incorrect parts have been sent then please let us know as soon as possible and we will send replacement parts free of charge as soon as possible. We will usually arrange collection of the incorrect parts at the same time. Sometimes we may ask if you would be willing to send the incorrect parts back to us in which case we would of course refund the cost of sending those parts back to us to you as well. Please let us know within 3 days of receiving the parts.

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Out of stock items

If something is out of stock then we will let you know as soon as we can. Often we can arrange to have the missing item sent out as soon as it comes into stock, or you may wish to have the whole order sent a little later but complete. We can also sometimes arrange for substitute items to be sent out as long as you agree to that.

If you would like to cancel your order because something is out of stock then you can do so.

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Lost in transit

If goods are lost in transit then please let us know as soon as possible, We will then chase up the delivery and if it cannot be found we will send out replacements free of charge. If the goods have been lost in transit then you can of course cancel the order if you so wish.

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Refunds

We will refund you for cancelled orders within 30 days of the order being cancelled. We may refund straight back to the credit/debit card that was used to pay for the order or by cheque sent by first class post. We cannot return deposits on non-stock items which have been ordered in especially for you.

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Cancelling an order

You can return any goods to us within 7 days of receiving the goods. If you cancel the order then it is up to you to return the goods to us – we can of course make some suggestions as to carriers that you might choose to use. While you have the goods and while they are in transit it is your responsibility to take reasonable care of them. If they arrive back to us damaged then this will be taken into account. For this reason we recommend that you ensure that the goods are sufficiently insured for their return journey to us. Where you are cancelling and returning the whole order to us we will also refund the cost of the original delivery to you (but not the cost of the delivery back to us). To cancel an order please simply contact us

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How to pay for your order

You can pay by credit/debit card over the phone or online via one of the payment methods depicted on our site, or by bank transfer – our account details will be present on all invoices sent.

Please note, goods will not be dispatched until they have been paid for in full inclusive of associated delivery charges. 

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Delivery of your order

The delivery driver will (as far as possible) deliver to your door. The delivery drive will not help you inside with the goods. If a driver is particularly helpful and you persuade them to help you take goods inside then you do so at your own risk. For example if your carpet is damaged then you would have to pay for this, not the driver, and not us. If you do not agree to this then please do not ask the driver for help in taking goods inside.

If you have a gravel driveway or narrow access then the driver is unlikely to be able to take to goods right up to your house – this applies especially to large orders delivered on a pallet so that is a stove delivery or a large flue order. If this is the case please let us know and we can arrange for a small delivery vehicle to deliver to you (at extra cost), or make arrangements to get the goods from a place where the delivery driver can reasonably deliver them to your house. If in doubt contact us before delivery is arranged.

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Re-delivery charges

If a pallet has to be redelivered because there is no-one to accept the delivery of the pallet on the arranged date then a redelivery charge may be due. We will contact you if this is the case.

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What if the delivery is late

Delays whilst in transit are possible and are out of our control. Please let us know if your order has not arrived and we will chase it up for you. For this reason we recommend that you ensure that you have all the goods first before booking in installers/builders.

For this reason also we are not liable for any costs incurred as a result of a delivery being late, or incorrect – see the item below.

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Costs incurred by you

We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is late and you have to rebook an installer then we are not liable for any extra charges that installer may charge you. Neither are we liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late.

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Prices

All the prices shown on our websites are exclusive of Value Added Tax (VAT) unless specifically stated. Valued Added Tax (VAT) will be added once a product has been placed in your cart and will be displayed as a separate cost. Although we make every effort to keep our price information up to date on our websites mistakes are possible. Where a price has been incorrectly shown we will let you know as soon as possible.

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Your details

We hold information such as your name and address. This is necessary for our accounts and to easily look up your order or contact you if we have to. We do not hold data that we may not need and we do not store any credit card details. There are security policies in place in case of unauthorised data access attempts. We do not sell or give your information out to any third party. If you have not made an order with us then we will delete any of your details that we hold if requested.

Terms and Conditions for the Sale of Second-Hand Roofing Materials

1. Definitions 1.1 “Seller” refers to York Reclaimed Slate Company Limited, the entity supplying second-hand roofing materials. 1.2 “Buyer” refers to the individual or business purchasing the materials from the Seller. 1.3 “Materials” refers to the second-hand roofing materials supplied by the Seller, including but not limited to tiles, slates, ridges, lead, and timber. 1.4 “Agreement” refers to these Terms and Conditions governing the sale of the Materials.

2. Condition of Materials 2.1 The Buyer acknowledges that the Materials are second-hand and may have signs of wear, weathering, or other imperfections. 2.2 The Seller makes reasonable efforts to describe the Materials accurately but does not guarantee their suitability for any specific purpose. 2.3 The Buyer is responsible for inspecting the Materials prior to purchase to ensure they meet their requirements.

3. Pricing and Payment 3.1 All prices are quoted in GBP and are subject to change without prior notice. 3.2 Full payment must be received before the Materials are released for collection or delivery. 3.3 Payment methods accepted include [list payment methods, e.g., bank transfer, credit card, cash]. 3.4 Deposits, where applicable, are non-refundable unless otherwise agreed in writing.

4. Delivery and Collection 4.1 Delivery may be arranged at the Buyer’s request and expense. Any delivery timeframes provided are estimates and not guarantees. 4.2 The Buyer is responsible for ensuring safe and accessible conditions for delivery. 4.3 Where collection is arranged, the Buyer must collect the Materials within [X] days of purchase; failure to do so may result in storage charges or resale of the Materials.

5. Returns and Refunds 5.1 Due to the nature of second-hand materials, returns and refunds are generally not accepted unless otherwise agreed. 5.2 If the Materials are found to be significantly misrepresented, the Buyer must notify the Seller within [X] days of receipt. 5.3 The Seller reserves the right to issue refunds at its sole discretion and may require the Buyer to return the Materials at their own expense.

6. Liability and Indemnity 6.1 The Seller is not liable for any direct, indirect, or consequential loss arising from the use of the Materials. 6.2 The Buyer assumes full responsibility for the safe handling, installation, and compliance with relevant regulations. 6.3 The Buyer agrees to indemnify the Seller against any claims arising from the misuse or improper installation of the Materials.

7. Title and Risk 7.1 Ownership of the Materials transfers to the Buyer upon full payment. 7.2 Risk in the Materials transfers to the Buyer upon collection or delivery.

8. Governing Law and Jurisdiction 8.1 These Terms and Conditions shall be governed by the laws of [Jurisdiction]. 8.2 Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

9. Miscellaneous 9.1 No variation of these Terms and Conditions shall be binding unless agreed in writing by both parties. 9.2 If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10. Contact Information For any inquiries regarding these Terms and Conditions, please contact:

• York Reclaimed Slate Company Limited, T/A The Reclaimed Company ®
• Sutton Road, Wigginton, York, YO32 2RB
• 01904 289846
• sales@thereclaimedcompany.co.uk

By purchasing from the Seller, the Buyer agrees to these Terms and Conditions.

VISIT OUR YARD SELL SOMETHING SECOND HAND

The Reclaimed Company Listings Platform 

For the full terms relating to our listings platform please click here: 

A summary is available below:

Terms and Conditions for www.thereclaimedcompany.com 

Last Updated: 05.02.2025

Welcome to The Reclaimed Company ®. These Terms and Conditions (“Terms”) govern your use of our online listings platform (the “Platform”). By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the Platform.

1. Acceptance of Terms

By using the Platform, you confirm that you are at least 18 years old or have the legal capacity to enter into these Terms. You agree to abide by all applicable laws and regulations.

2. User Accounts

• You may be required to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must provide accurate and truthful information when creating an account.

3. Listings and Content

• Users may post listings, which must be accurate, lawful, and not misleading.
• The Platform reserves the right to remove or modify any content that violates these Terms or applicable laws.
• You grant the Platform a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for the purpose of operating the Platform.

4. Prohibited Activities

You agree not to:

• Post false, misleading, or fraudulent listings.
• Use the Platform for any illegal or unauthorized purposes.
• Engage in spamming, harassment, or abusive behavior.
• Distribute malware or any harmful software.

5. Fees and Payments

• Some services on the Platform may require payment of fees.
• Fees are non-refundable unless explicitly stated otherwise.
• The Platform reserves the right to modify pricing at any time with prior notice.

6. Liability and Disclaimers

• The Platform is provided “as is” without warranties of any kind.
• The Platform is not responsible for the accuracy of user-generated content or the actions of other users.
• The Platform disclaims liability for any damages arising from your use of the service.

7. Termination

• The Platform reserves the right to suspend or terminate your account at its sole discretion, with or without notice, if you violate these Terms.
• Users may delete their accounts at any time.

8. Privacy Policy

• Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

9. Modifications to Terms

• The Platform may update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

10. Governing Law and Dispute Resolution

• These Terms are governed by the laws of [Jurisdiction].
• Any disputes will be resolved through arbitration or the courts in [Jurisdiction], unless otherwise specified.

For any questions or concerns about these Terms, please contact us at sales@thereclaimedcompany.co.uk.

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